6 Common Masterbuilt 560 Problems (With Fixes)

The Masterbuilt 560 is a popular smoker for home chefs, but like any other appliance, it can have its share of problems. 

From not heating up correctly to food sticking to the grates, there are some common issues that you may encounter when using your Masterbuilt 560. Fortunately, many of these problems have simple solutions and can be easily fixed with just a few steps.

In this article, we will cover the most common issues with the Masterbuilt 560 and provide tips on how to fix them quickly and easily.

Masterbuilt 560 Problems 

1. Heat Issue

Heat problems with the Masterbuilt 560 smoker can be caused by a variety of issues, from thermostat malfunction to air leaks. 

Common symptoms of heat-related issues are uneven cooking temperatures, low smoking times, and the inability to reach desired temperatures. If the temperature is not meeting expectations, check the thermometer for accuracy first. 

If it is accurate, then check the thermostat’s calibration. Turning the knob to see if the temperature increases or decreases may be a good indication of proper operation. If there is no change in temperature after adjusting the thermostat, this may indicate that it needs replacing.

2. Firebox Issue

One of the most common issues with the Masterbuilt 560 is related to the firebox. The firebox is responsible for holding and burning fuel, such as charcoal or wood chips, in order to produce heat for cooking.

 When it does not function properly, food can be over or undercooked and smoke may not be able to escape properly. If you are having firebox issues, here are a few tips for troubleshooting:

Check the airflow – Make sure that the vents on the lid and sides of your grill are open, allowing smoke to escape. Additionally, ensure that there is clearance around the outside of your smoker to allow air in and out.

Clean firebox – Grease and other debris can cause clogs in the air vents, resulting in poor ventilation. Make sure to regularly clean the inside of your smoker and remove any built-up residue.

Check for blockages – Ensure that nothing is blocking the exhaust vent on top or bottom of the firebox to prevent the proper release of smoke.

3. Fan Issue

One of the most common issues with the Masterbuilt 560 is an issue with the fan. The fan is responsible for keeping the temperature inside the smoker regulated during cooking. 

When it isn’t working properly, it can cause temperatures to become too hot or too cold, resulting in improperly cooked food and potential safety risks. 

Common signs of a faulty fan include loud noises during operation, temperature fluctuations, and smoke coming out of the smoker even when it’s not in use.

If your fan seems to be malfunctioning, you should take it to a professional technician for repair or replacement as soon as possible. For more than ten, be sure to check the air vents of the smoker to ensure they are not blocked. 

Blocked air vents can lead to an overheating issue, which can damage the fan or other components of the smoker. Taking the time to regularly clean and check your smoker’s air vents can help ensure that your food is cooked correctly and that the fan is kept in good working order.

4. Power On Issue

Power On issues is a common problem with Masterbuilt 560 electric smokers. 

In most cases, such an issue is caused by a broken or defective power cord or plug, and could also be caused by blown fuses or tripped circuit breakers. 

Verify that the power cord and electrical outlet are still functioning properly. If the smoker still won’t turn on, inspect the voltage selector switch and reset button to make sure that they are in the proper positions.

Also, inspect the wiring of the smoker for any signs of damage which it might have been sustained from regular use. If all of these components appear to be working properly and the smoker still does not power on, then it may require service from a qualified technician.

5. Thermostat Sensor Issue

The thermostat sensor is a key component of any Masterbuilt 560 smoker. It is responsible for monitoring and controlling the temperature inside the chamber, allowing you to set a desired range. 

If there is an issue with your thermostat sensor, it could cause problems when trying to maintain a consistent temperature in the smoker. Common symptoms include fluctuating temperatures, or even the smoker failing to reach target temperatures.

In order to diagnose the problem with your thermostat sensor, start by checking the wiring connections throughout your entire device. Look for any loose or damaged wires that may have become disconnected over time. 

If everything appears normal, then you’ll need to replace the thermostat sensor itself. This can usually be done without disassembling the entire device, as long as all of its components are easily accessible from outside.

If replacing the thermostat sensor does not resolve the issue, it may indicate a deeper problem within your Masterbuilt 560 smoker. In this case, you should contact customer support for further assistance before attempting to make repairs yourself.

6. Weak Customer Service

Masterbuilt 560 smokers are known for their quality and ease of use, but one area where they often fall short is customer service. 

Despite the company’s reputation, many customers have reported long wait times on phone calls, unhelpful responses when they are able to speak with a representative, and poor follow-through when their issues are resolved. 

More it, Masterbuilt does not offer a live chat feature that could potentially alleviate some of these problems. Many customers have had to go through multiple conversations with customer service to get simple questions answered or technical support provided. 

In some cases, customers have been left feeling frustrated and without any solutions after numerous exchanges with customer service reps. 


Masterbuilt 560 offers a great grilling experience with its wide range of features and easy-to-use design.

However, there are some common problems that you may come across while using this grill such as uneven heat distribution or faulty thermometers. 

Fortunately, these issues can easily be fixed by following the manufacturer’s instructions or consulting an expert if necessary. 

With proper maintenance and care, your Masterbuilt 560 will give you years of delicious grilled food! So don’t hesitate to invest in one today – it’s worth every penny!


Can I use my Masterbuilt 560 in the rain?

No, it is not recommended to use your Masterbuilt 560 in the rain because it can be a fire hazard. Wet weather can increase the risk of open flames or electric sparks that could potentially start a fire. 

Also, moisture can damage components like wires and circuitry which could cause the grill to malfunction and become unsafe for use. It is best to keep your Masterbuilt 560 away from the rain and store it in a dry place when not in use.

How do you reset a Masterbuilt 560?

The Masterbuilt 560 can be reset by simultaneously pressing the “+” and “-” buttons on the controller. After doing this, all of the settings will return to their factory defaults and you can begin adjusting them to your desired levels.

 This process is a great way to get your smoker back into working condition if it becomes unresponsive or if any of its settings have been changed inadvertently. 

Additionally, it’s also an easy way for new users to quickly familiarize themselves with how their smoker works.

Why is my Masterbuilt smoker not working?

There could be several reasons why your Masterbuilt smoker may not be working. These include failure to clean the smoker after each use, incorrect assembly of parts, using the wrong type of fuel such as charcoal or electricity instead of pellets, a faulty igniter element, or clogged burner ports. 

More, if you have been using hardwood chunks for a smoke flavor that has not been sifted for bark and other particles before smoking can cause issues with the unit’s performance.

Can you use Masterbuilt Gravity Series in the rain?

No, it is not recommended to use the Masterbuilt Gravity Series in the rain. 

While some parts of the grill are made from rust-resistant materials, operating it in wet weather can cause damage and lead to rusting or other corrosive issues. 

More It, because of its open flame, using the Masterbuilt Gravity Series Grill in a thunderstorm or other inclement weather could be Traeger Pro 34 Temperature Problem. It is best to only use your grill when there are clear skies and no risk of rain.

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